This is the subhead for the blog post

The video “United Breaks Guitars” has received 2.5 million page views on YouTube . . . in the last week. Here’s the link:

[youtube=http://www.youtube.com/watch?v=5YGc4zOqozo&hl=en&fs=1&]

And if that wasn’t enough, the story has now been picked up by CNN!

[youtube=http://www.youtube.com/watch?v=QpQNWNN_HS4&hl=en&fs=1&]

Bad customer service in the Internet age, it’s a bad idea!