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Now that every Web 2.0, local search, or mobile commerce start-up is getting showered with money, Newsweek cover stories, or $750 million offers (which they are rejecting), I think it’s high time to stop asking "is this a bubble" and instead start wondering "just how big and silly will this bubble become? Clearly, many a VC has forgotten 1999, and there’s a lot of fat in the Valley these days. I’m actually beginning to wonder if SFGirl is going to come back into prominence.
So while we wait for the imminent collapse, the question on my mind is how a downturn in the Internet economy will impact online lead generation companies. My sense is that, while lead gen is not entirely recession proof, the industry should be largely unaffected by a 2001-like bubble burst. I have three reasons for my confidence. As follows:
Lead Gen is an "Established" Industry
Lead generation companies hate reinventing the wheel. Once you find a vertical, a media channel, a landing page, a sales rep – whatever – that works for you, you ride that winner as long as you can. As a result, the successful lead gen companies today have refined their models over and over again to the point that they are highly metrics driven, produce relatively stable monthly revenue, and have well-developed relationships with their clients. Moreover, the price per lead each company in the space receives is relatively similar, a sign that customers have also figured out the metrics that work for them.
Unlike, say, mobile photo sharing, this is an industry that has a demonstrated track record of success – both for advertiser and publisher. It’s not an experimental part of a marketer’s budget – in some cases, it’s almost the entire budget.
Lead Gen is a Safe Harbor in the Storm
Advertisers love lead gen because it is a form of media that enables them to control risk. When you buy a CPM advertisement, you are only guaranteed impressions. With a CPA (or better still, a rev share) ad campaign, you are guaranteed leads or even sales.
In a down economy, advertisers will no doubt flock to less-risky media campaigns. The result will be an erosion of CPM media buys and experimental buys (Podcasts, RSS feeds, etc), with an increased spend on CPC and CPA deals with more secure returns. I suppose a good analogy is the stock market. When times are good, people make risky bets – for example, paying $400 a share for Google. When times are bad, municipal bonds, CDs, and value mutual funds look mighty attractive.
Lead Gen Doesn’t Rely on Start-Ups For Revenue
When you look at the major lead gen verticals – mortgage, education, shopping – the focus is almost entirely consumers. As a result, the sudden death of hundreds of start-ups and the equally rapid dismissal of dozens of venture capitalists has little impact on the business models of lead gen companies. Granted, any economic recession will reduce consumer spending, as well as reduce the over-inflated valuations currently being given to Internet companies.
At least with respect to consumer behavior, however, you can argue that some of the major lead gen verticals could be consider counter-cyclical. For example, when the economy is booming, interest rates rise and mortgage refinancing falls, while the opposite is true in times of recession. Lead gen companies do much better on more refinance leads than they do on new home purchase leads. Similarly, when the economy is hot, people tend to stay at work; when the economy cools, applications for schools increase. Thus, another win for lead gen.
Lead generation isn’t flashy. It’s rare to hear words like "AJAX" or "social networking" in the halls of an online lead generation company. You’re far more likely to hear "revenue per click," "conversion rate," and "clickstream analysis." You’re also likely to hear lines like this: "The company has enjoyed 20 quarters of profitability with annual revenues in excess of $100 million two years running." That pays a lot of bills, something that you can’t say about a Newsweek cover story.
Tags: online lead generation, internet bubble, web 2.0, newsweek cover, monetization