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Bing’s Universal Event Tracking: the story behind inflated conversions

Published: June 18, 2015

Author: Heather Scott


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A lot of my colleagues and I have seen suspiciously inflated numbers for conversions, conversion rate, and revenue since implementing Bing’s new Universal Event Tracking (UET). Some of the increases can be explained away by the new pixel’s inability to dedupe conversions…but not all of them. Three reasons for this:
1. The increases are big, doubling and even tripling conversions and revenue in some of our accounts (including mine).
2. Revenue per transaction differs.
3. Google Analytics now shows quite a few of these transactions as being attributed to affiliate, referral or client-run remarketing campaigns, whereas in the past, conversions and revenue were closely matched to Bing campaigns in GA.
So what else is going on here? If you’re like me, you put in a request with your Bing account rep and have been waiting (and waiting) for an answer.
Well, we finally got an answer, and it makes sense — and is actually quite helpful when determining a user’s lifetime value. Before we adopted UET, our conversion settings were for one conversion per click only; with the UET, however, a user can click and then return to the site to convert multiple times.
If Bing, as promised by our rep, resolves the deduplicating issue by July, we’ll have a useful, relatively clean set of data that shows the full scope of conversions per user.
I suspect we’re not the only ones seeing this, so I hope the answer we got helps!

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