The video “United Breaks Guitars” has received 2.5 million page views on YouTube . . . in the last week. Here’s the link:

And if that wasn’t enough, the story has now been picked up by CNN!

Bad customer service in the Internet age, it’s a bad idea!

1 Comment

  1. Steve July 12th, 2009

    The funniest thing about this is the CNN image.Top Story: Shocking News! Airline provides bad service, and people enjoy seeing them get their comeuppance. Video goes viral! Omigod – it's a trenchant cultural event, like the dancing baby, or the treadmill people, or the talking parrot! We may even have to interrupt coverage of the location of Michael Jackson's body (not clear since the medical examiner still has his brain – this was the top story on this very CNN program on Thursday).Worthy only of a little mention down in the crawl: Hu Leaves G8 to deal with Xinjiang unrest, where dozens are injured/killed in ethnic clashes.The worst part about being forced to watch Fox News and CNN all day is realizing that they are basically the same.

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David Rodnitzky
David Rodnitzky is founder and CEO of 3Q Digital (formerly PPC Associates), a position he has held since the Company's inception in 2008. Prior to 3Q Digital, he held senior marketing roles at several Internet companies, including (2000-2001), FindLaw (2001-2004), Adteractive (2004-2006), and Mercantila (2007-2008). David currently serves on advisory boards for several companies, including Marin Software, MediaBoost, Mediacause, and a stealth travel start-up. David is a regular speaker at major digital marketing conferences and has contributed to numerous influential publications, including Venture Capital Journal, CNN Radio, Newsweek, Advertising Age, and NPR's Marketplace. David has a B.A. with honors from the University of Chicago and a J.D. with honors from the University of Iowa. In his spare time, David enjoys salmon fishing, hiking, spending time with his family, and watching the Iowa Hawkeyes, not necessarily in that order.